Question 1

When will my customer receive their final booking confirmation?

Accepted Answer

When you review the job in TradesBook and mark it as 'Booked' in the Leads section. Until then, they only receive a 'booking is being processed' email.

Question 2

What's the difference between the two emails customers receive?

Accepted Answer

Initial email is 'Your booking request is being processed' (automatic). Final email is 'Booking Confirmed' (when you mark as 'Booked').

Question 3

Can I reject a booking?

Accepted Answer

Yes, change the status to 'cancelled' and contact the customer directly to explain.

Question 4

What happens if I don't confirm an emergency booking?

Accepted Answer

You'll get an SMS reminder after 1 hour so you don't miss urgent work.

Question 5

What happens to bookings if I pause my availability?

Accepted Answer

New bookings will be blocked and your public page will show as unavailable. Existing bookings remain in your system but customers can't make new requests until you re-enable availability.

Question 6

Can the chatbot handle customer questions about pricing?

Accepted Answer

Yes! The AI automatically responds with your call-out fees, hourly rates, and emergency charges when customers ask.

Question 7

What information does the chatbot collect?

Accepted Answer

Name, phone, email (required), address, job type, description, urgency level, preferred date, and preferred time slot.

Question 8

Does the chatbot work 24/7?

Accepted Answer

Yes, your booking page and AI receptionist are available around the clock.

Question 9

Can customers book for today (same-day)?

Accepted Answer

Only if you enable 'Same-Day Emergency Bookings' in Settings. Otherwise, earliest booking is tomorrow.

Question 10

Is there a setup fee?

Accepted Answer

Yes, a one-time £149.99 setup fee applies when you first subscribe to the Pro Monthly plan. The 30-day trial has no setup fee.

Question 11

What's included in the free trial?

Accepted Answer

Full access to all features (AI Receptionist, lead management, booking calendar, up to 20 bookings). No credit card required.

Question 12

What happens after my trial ends?

Accepted Answer

Your booking page will pause. You can either upgrade to Pro Monthly or let it expire. No automatic charges.

Question 13

Can I cancel my subscription anytime?

Accepted Answer

Yes, cancel anytime from your billing portal. No long-term contracts.

Question 14

How do I manage my subscription after signing up?

Accepted Answer

Access your Stripe billing portal from the Subscriptions page to update payment details, view invoices, or cancel.

Question 15

Is there an annual plan?

Accepted Answer

Yes, an annual plan is available at £1,000/year (approximately £83/month).

Question 16

What payment methods do you accept?

Accepted Answer

All major credit/debit cards via Stripe. Your payment information is secure and handled directly by Stripe.

Question 17

Will I get SMS alerts for new bookings?

Accepted Answer

Yes, you'll receive SMS when customers submit booking requests (for emergency jobs and standard bookings).

Question 18

Can I opt out of SMS notifications?

Accepted Answer

You can disable notifications in Settings, but we recommend keeping them on so you don't miss work.

Question 19

Do customers get SMS confirmations?

Accepted Answer

Yes, they receive SMS when their booking is submitted and when you confirm it.

Question 20

How do I set my pricing in the system?

Accepted Answer

Go to Settings and enter your call-out fee, hourly rate, emergency call-out price, and any additional pricing notes. The chatbot uses these automatically.

Question 21

Can I control which days/times customers can book?

Accepted Answer

Yes, set your working hours and max bookings per day in Settings. Emergency same-day bookings can also be toggled on/off.

Question 22

How do I create my custom booking link?

Accepted Answer

In Settings, choose a 'Booking Page Slug' (e.g., 'smith-plumbing'). Your link will be /book/smith-plumbing. Share it anywhere!

Question 23

Can I upload my business logo?

Accepted Answer

Yes, upload your logo in Settings. It will appear on your public booking page.

Question 24

Is my customer data secure?

Accepted Answer

Yes. All customer details are stored securely in our encrypted database and are only accessible to you. We comply with GDPR and data protection regulations.

Question 25

Can I export or backup my booking data?

Accepted Answer

You can view all your bookings and leads in the app dashboard. For data exports or backups, please contact our support team.

Question 26

Who can access my customer information?

Accepted Answer

Only you (the business owner). Your staff/team members can be invited as additional users with controlled access through your dashboard.

Question 27

Do you offer calendar integrations (Google Calendar, Outlook, etc.)?

Accepted Answer

Calendar integrations are coming soon. For now, TradesBook has its own built-in calendar view where you can see all bookings.

Question 28

Can I sync TradesBook with my accounting software?

Accepted Answer

Accounting integrations are on our roadmap. Currently, you can view all bookings and pricing history in your dashboard for manual record-keeping.

Question 29

Do you integrate with other business tools I use?

Accepted Answer

We're actively developing integrations. Contact support if there's a specific tool you'd like us to integrate with.

Question 30

Do I need technical skills to use TradesBook?

Accepted Answer

No. It's designed for tradespeople. Just set up your business details and let the AI handle the rest.

Question 31

How do I contact support?

Accepted Answer

Pro subscribers get priority support. Check your email for support contact details, or use the support link in your dashboard. For any other queries, email admin@axisautomations.co.uk.

Question 32

Can I request new features?

Accepted Answer

Yes! Visit our Feature Request page to submit your ideas — your feedback directly shapes our roadmap.

Frequently Asked Questions

Booking & Lead Management

AI Receptionist & Chatbot

Subscriptions & Billing

Notifications & Alerts

Setup & Configuration

Data & Privacy

Integrations & Compatibility

General

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