Refund Policy
Last updated: 6 July 2026
1. Free Trial
TradesBook offers a 7-day free trial with no credit card required. Since no payment is collected during the trial period, no refund is necessary. You may cancel your trial at any time without obligation.
2. Monthly Subscription
Subscriptions are billed in advance on a recurring monthly basis at £99/month. If you are dissatisfied with the Service, you may request a full refund within 14 days of your initial subscription payment, provided you have not completed more than 10 bookings during that period.
3. Setup Fee
The standard £149 setup fee is currently waived as part of our promotional offer. If you paid the setup fee prior to the promotion, it is non-refundable except as outlined in Section 2.
4. Cancellation
You can cancel your subscription at any time from your account Settings or by contacting support. Cancellation takes effect at the end of your current billing cycle. You will retain access to the Service until that date. No further charges will be made after cancellation.
5. How to Request a Refund
To request a refund, please visit our Support page and include your account email and the reason for your request. Refund requests are processed within 5 business days.
6. Refund Processing
Approved refunds will be returned to the original payment method within 5–10 business days, depending on your bank or card issuer's processing times.
7. Non-Refundable Circumstances
Refunds will not be issued for: (a) partial months of service after the 14-day window; (b) accounts terminated due to violation of our Terms of Service; (c) charges incurred more than 14 days before the refund request; or (d) SMS or email usage charges that have already been incurred on your behalf.
8. Chargebacks
If you believe a charge is incorrect, please contact us first via our Support page before initiating a chargeback with your bank. We are committed to resolving disputes fairly and promptly.
9. Changes to This Policy
We reserve the right to update this Refund Policy. Any changes will be communicated via email or in-app notification and will apply to future billing cycles only.